Frequently Asked Questions
Visiting hours
We suggest planning your visit between 8 am and 8 pm. If you need access beyond 8 pm, kindly call in advance to coordinate an after-hours visit. Please be aware that our doors automatically lock at 6 pm, so contacting us beforehand ensures smooth access during non-standard hours.
How do I find out about the activities provided for the resident?
A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials, and other special events. We always welcome friends and family to visit and attend our special events.
Is there any private space available to use?
You may reserve the private dining room for any special events (birthdays, holidays, meals) with advanced notice.
Can children visit?
We encourage children to visit!
Can we bring a family pet to the facility?
We would love for your family pet to visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.
Can my loved one receive mail?
Each Assisted Living resident has a dedicated mailbox that they can check on their own. Our Memory Care residents have it personally delivered to them.
Loma Linda Assisted Living
Attn: ___________________ Room No. _____
25393 Cole Street
Loma Linda, CA 92354
Consider using our Send a Greeting feature on the website. You can choose from a variety of postcards to fill out and mail to your loved one for a small fee or you may type a message and through email, send us your email greeting that we will hand-deliver to your loved one residing in our facility. Our email feature is free of charge.
Is there someone who provides haircuts?
Yes, we have beauticians available.
Will my loved one have internet access?
WiFi Internet is provided for residents and their guests.
What do we do if we have personnel concerns?
Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff. If you have any concerns or praise for our staff, please feel free to contact us. We will be happy to address any apprehensions you may have regarding any particular staff members.
Who do I talk to about questions regarding financials, billing, and/or admission paperwork?
Should you have any questions regarding these matters please contact the front desk.
How do you protect patients, staff, and visitors from COVID-19 and other infectious diseases?
Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.